LUCAS Home / Support

We’re here to help.

Questions about LUCAS Home, your account or a property search? Contact our team.

For a technical issue, include your app version and build number, iPhone model, and a short description of what happened. Please do not send sign-in codes or sensitive documents.

How can I get the app?

LUCAS Home is currently being tested through TestFlight. Contact us to ask about access; a public App Store download is not available on this page yet.

How do I sign in?

Enter your email address in the app and request a sign-in code. Check your inbox and spam folder. Use the same email on another device to access your account.

Where are my saved properties?

Sign in with the email you used before and check the account sync status in Profile. Saved properties, comparisons and conversations belong to that account. If something is missing, contact us before deleting or reinstalling the app.

The voice or chat response is taking too long.

Check your connection. If the request fails, try again and report the approximate time and a property reference, if relevant. You can also search with filters while the AI service is unavailable.

Can I delete my account?

Open Profile → Delete account and confirm the request. You are signed out on all devices, and deletion is scheduled after a 60-day recovery period. Signing in with a new email code during that period cancels deletion and restores the account. For an erasure request or help without the app, email us from your account address. We may need to verify your identity.

Can I rely on a property’s price and rating?

Property information and availability can change. The rating is an explanation of app calculations, not an independent valuation or financial advice. Ask the team to confirm the current details before arranging a viewing or making a decision.